Overview
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
We do not accept cancelations once an order has been placed.
If we agree to cancel your order following the expiry of the 14 day period there may be a minimum surcharge of 10% of the order value depending on the complexity of the manufacturing and the quantity of the goods on the order.
To complete your return, we require a receipt or proof of purchase. There are certain situations where non, or only partial refunds are granted (if applicable).
Any item not in its original condition, is damaged or missing parts for reasons not due to our error will not be refunded.
Any item that is returned more than 30 days after delivery will not be refunded.
THE RETURNS ADDRESS IS:
FRUITDINE Fatima Heights, Near Z B Zakriya high school, Bhurhan Chowk, Nala Sopara, Palghar – 401203
Telephone during office hours +91 7977146370 or email: admin@fruitdine.com
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at admin@fruitdine.com
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Shipping returns
You must ensure that there is no movement in the parcel and the items will damage if they can move, and the liability for any damage rests with the sender.
Damaged items are not refundable. You will be responsible for paying for your own shipping costs for returning your item.
Shipping costs are non-refundable.
If you receive a refund, the cost of return shipping will be deducted from your refund.
Need help?
Contact us at admin@fruitdine.com for questions related to refunds and returns.